routebion.blogg.se - Maintain composure

To achieve this sense of control, use this six-step process: To bring the best “you” to every communication situation, learn to manage your emotional behaviors.

If the loss of control continues, let them know that you take the problem seriously, but that the way in which they are communicating is not acceptable.

If necessary, suggest you take a brief break.

Don’t let them interrupt when you are speaking.

Do they feel that they have failed? Do they feel taken advantage of?.

Do they feel threatened by loss of approval or control?

Use their name several times to affirm their individuality and importance.

If possible, affirm their emotion without necessarily agreeing with their point.Let emotional people vent listen to what they have to say.Determine first if your instinctive response will be the most productive. If you are dealing with an angry person, consider what the “real” feeling is anger often covers up another emotion.

Maintain direct eye contact, but don’t stare.What thoughts did you have that created your emotions? If you are becoming emotional, identify the threat to you.Monitor your physical response-Keep your breathing slow and consciously relax areas of your body that are tense.The following tips will help lessen the intensity and duration of someone else’s outburst and help you stay calm while dealing with challenging situations. We can’t change the way others feel and act we can only change the way we react to them. But overly intense emotions block effective communication and hinder problem solving. It’s not that emotions have no place in the workplace-constructive emotions can be motivating and can enhance understanding.